How to Find Product Purchase History
Overview
The new Product Purchase History feature makes it easy for you to find all previous orders on which a specific item was bought. In a few clicks, you can find out whether or not an item has been purchased in the past by any member of your organization. The Product Purchase History feature is available on desktop to all trade professional customers who are logged in to their Online & In-Store account. Follow the steps below to help you make the most of the Product Purchase History feature. If you need assistance, we are here to help. Please call 800-721-2590 or contact us online.
Sign In and Browse for Products
In order to view the purchase history of a product, sign in to your trade professional account on your desktop or laptop computer.
- Please note: This feature is unavailable to customers who do not have an account with their local Ferguson.
Once you are logged in, browse for products.
- You can search for products at the top, or sort for products by category.
- The Purchase History feature will display for product families. Click into a product to view the purchase history by product family.
- If an item has been purchased by your organization within the past 12 months, you will see the most recent order dates when viewing a product’s full details.
Find Product Purchase History
Click the date under an item to view the order history details. A pop-up will open and display the most recent orders on which your organization bought the item. This includes orders that were placed both online and in-store at your local Ferguson, and by any member of your organization.
You can view order numbers, order dates, job names if it was placed under a job account, and your organization’s purchase order numbers if applicable.
Please note: It takes 24 hours for an item to display under the purchase history. To view details for orders that were placed less than 24 hours before, click Orders under My Account.
Use the gray bar on the right of the pop-up to scroll to the bottom of the order list. Click the button labeled “load more…” to view the next 20 orders in your purchase history.
- You will be able to find all orders under which the item was purchased for up to 12 months in the past.
Click an order to view its full details.
You will see all of the items that were purchased on that order in addition to all other order information.