Project overview
Challenge:
A power generation company’s heat recovery steam generator (HRSG) tube ruptured, shutting down one of the plant’s four boilers—and a replacement was hard to find.
Solution:
Our quick response and commitment to exceptional service cut lead time by more than 60%, resulting in reduced downtime and millions in customer savings.
Background and project scope
When an unfortunate situation becomes a dire one, it helps to have a reliable partner on speed dial who’s up for the challenge. A power generation company suffering from issues with an HRSG tube had contacted us to source a replacement, but the requested requirements and specifications made the new tube difficult to find. Unfortunately, the tube ruptured shortly after, forcing an unexpected shutdown in one of the plant’s four boilers.
The company had benefited from Ferguson Industrial’s agile solutions in both emergencies and routine matters before, so they knew exactly who to bring their challenge to when disaster struck.
Due to our expertise, our commitment to going the extra mile for our customers and our ability to respond quickly, we were able to find, acquire and deliver the specified product in under 24 hours.
The solution: Ferguson Industrial
With our assistance, the downed boiler was operating at normal capacity within 36 hours of the initial failure, saving them millions of dollars in potential lost revenue and power generation loss.
To learn more about how we help our partners minimize downtime, visit ferguson.com/industrial.