Smart City Meter Installation Project For Newport News Waterworks
Ferguson Waterworks supplies and supports smart city meter installation for Newport News Waterworks, upgrading 118,000 residential services to improve water utility reliability and sustainability.

Background
Newport News Waterworks services a population with a high percentage of military personnel. This demographic generates a high dunning rate, or rate of move-ins and move-outs, that requires frequent utility starts and stops. The area’s existing metering system drives labor and transportation costs during meter readings and service calls, and the aging, manual system provides imprecise data, which could lead to inaccurate utility billing and poor water conservation.
Challenge
Upgrade aging metering infrastructure to improve water utility reliability and sustainability for 118,000 residential services.
Products Utilized
Smart Meters (or AI Water Infrastructure Meters)
Method
Ferguson Waterworks and Newport News Waterworks embarked on a 42-month system-wide deployment of roughly 130,000 “smart” meters that communicate through the Mueller Mi.Net AMI system. The advanced metering infrastructure will enable the utility to turn water on and off remotely, record more accurate data for billing and water conservation, and eliminate the need to send technicians to conduct on-site readings.
Solution
Newport News Waterworks partnered with Ferguson Waterworks because of the historical, widespread benefits our Metering & Automation Group has delivered for municipalities across the United States. We also have a close relationship with Mueller, the smart metering vendor, allowing us to provide streamlined access to products that integrate seamlessly into our advanced metering systems.
Product Advantages
- Eliminates the need for manual meter reading, cutting labor and transportation costs
- Provides more accurate data for water conservation and billing
- Extends the lifespan of the metering system
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