PRO Plus™ FAQs
FAQ
Explore answers to frequently asked questions below.
Program rules
1. Program eligibility
Eligibility for the program is based on the rewards program designed and approved by Ferguson. Ferguson has the right to modify this program at any time. Upon PRO Plus enrollment, you confirm that you are the owner of the account or have authorization by the owner to earn and redeem points. You warrant and represent that you are authorized to participate in and use our Services and that you are at least 18 years of age. Employees of Sponsor, or its affiliates, or subsidiaries are ineligible to participate in or use the Services.
2. Program dates
The Ferguson PRO Plus points program begins on August 27, 2012, and will award points that can be redeemed in accordance with the terms of the program.
3. Earning points
Points will be awarded to enrolled PRO Plus members according to the compensation guidelines designed and approved by Ferguson. Points are awarded on a monthly basis on all processed invoices for the previous month. Points are not awarded for taxes, freight, and miscellaneous charges. Points earned for a returned purchase will be deducted from your point balance the following month.
4. Receiving points
Reward Participants will receive paperless electronic rewards. Points Statements may be viewed online at the program website.
5. Point life
All Points issued to the Program Participant will be valid for as long as your membership is active. If you do not earn Points for a period of 365 days, any and all unredeemed Points (and the value thereof) shall be forfeited. If the Program is discontinued, the Program Participant will have 90 days to redeem Points for Rewards. After 90 days, any and all unredeemed Points (and the value thereof) shall be forfeited and no reward claims shall be honored thereafter.
6. Non-transferable/no cash value
Points are not transferable and are not redeemable for cash. Program Participants may, however, designate alternative travel or merchandise recipients at the time of redemption.
7. Availability
All rewards of merchandise, airline and hotel accommodations, and any other travel (the “Travel and Merchandise Services”) included in the Rewards Program are available only to Program Participants who have received Points as part of this loyalty points-based program. Reward items offered are subject to availability and may be changed at any time.
8. Rewards
Please refer to the online reward offering for the most up-to-date details on Rewards, Point Values, and Redemption Information. Eligible Participants may redeem points only for items listed in the online reward offering at the designated point quantities.
9. Questions
All questions should be sent using the contact form located within the program website.
General information
1. Use of the program website is governed by separate and specific Terms and Conditions, which are located on the participant site.
2. Ferguson reserves the right to audit, alter or cancel this Program at any time in its sole discretion, including without limitation, the Program format, Program partners, Program elements, Reward levels and Reward rules. All such changes may be made without any prior notification to Program Participants. In all matters relating to the interpretation and application of the program rules, the decisions of Ferguson will be final.
3. Ferguson, its owners, agents, and employees make no guarantees, warranties, or representations of any kind, expressed, or implied, with respect to items of merchandise or travel, and shall not be liable to Program Participants or any third party for any damage, loss, expense (including, without limitation, attorneys fees), or harm of any nature which arises in whole or in part from the underlying Travel or Merchandise Services, arranged for the Program Participant in connection with the Program.
4. Ferguson shall not be liable in the event that performance is made impossible, or by acts of God, civil or military authority, acts of public enemy, war, riots, civil disturbances, insurrections, accidents, theft, malicious damage, fire, explosions, earthquakes, floods, the elements, lightning, wind or fire resulting from any of the foregoing, strikes, labor disputes or any other causes beyond the reasonable control of Ferguson.
5. In the event any dispute arises between Ferguson and a Program Participant regarding the Program Rules or any other dispute which is in any way related to the Program, the parties agree that the sole and exclusive forum for the resolution of such disputes will be arbitration to be held before the American Arbitration Association or any successor entity pursuant to the commercial rules of arbitration then pertaining.
6. If any provision of the Program Rules shall be declared to be invalid, unenforceable or void, such decision shall not have the effect of invalidating or voiding the remainder of the Program Rules. Upon such event, the parties shall in good faith modify or alter the remainder of the Program Rules to effectuate the original intent of the parties.