Website Information

A: We are dedicated to providing our customers with a superior level of service. If you have questions, we have a dedicated customer support team ready to help. Please call us at 888-222-1785 or email customer.support@ferguson.com and a knowledgeable support representative will be able to assist you. Our hours of operation are Monday - Friday, 8 a.m. - 8 p.m. EST.

A: If you forgot your password, simply click the Forgot Password link in the Login dropdown. Then enter the email address under which your ferguson.com account is registered. You will receive an email that will prompt you to reset your password so you can quickly access your account.

A: To access your ferguson.com account, please log in using your old email address first. You can then update your email address in a few clicks. Simply go to My Settings under the My Ferguson tab and click Manage My Info. From there you can edit and save your email address so that the next time you log in, you can use your new email address.

A: In order to ensure the security of your account, there are requirements for creating your ferguson.com password. All passwords are case sensitive, so please note whether your Caps Lock key is on or off. Please choose a password that:

• Contains at least six characters.

• Contains at least one letter, either upper- or lower-case.

• Contains at least one symbol or number.

We also recommend not using blank spaces, your email address or your name to keep your account information as safe as possible.

A: On ferguson.com, you can select Remember Me when you enter your login credentials to save your email address, which is your username. The next time you go to log in to your account, your email address will already be entered to help you save time. It will not, however, save your password. This is a security measure to protect your sensitive account information.

A: In order for ferguson.com to remember your email address, you must have your cookies enabled on your computer. Here are some tips to ensure your cookies are enabled:

• If your cookies were deleted from your computer, just enter your login information and click Remember Me when you sign in. Your email address should be displayed automatically the next time you go to log in. This is as long as you don’t delete your cookies in between sessions.

• Your web browser could be set to reject cookies, so you will need to reset it to accept cookies. The steps for accepting cookies will vary from web browser to web browser, but can usually be done in the settings options of your web browser.

• If you are using a different computer from the one you normally use to access your account, then the cookies that recognize you will not be there. You can set that computer’s cookies to recognize you by entering your login information and selecting Remember Me when you sign in. Please note that the next person who goes to log in to ferguson.com from that computer will see your email address, but will not see your password.

A: A cookie is a small text file containing bits of information stored by your web browser on your computer. Cookies are convenient for repeat visits to your commonly used websites. For example, a cookie allows ferguson.com to know if you’re a registered customer, remember your username and retain your website preferences to help you save time each visit.

A: Because web browsers are constantly being updated, ferguson.com is designed to work best on the most popular web browsers and therefore may appear different depending on your web browser. Ferguson.com is designed to support:

• Microsoft Corp.’s Edge

• Apple Inc.’s Safari

• Mozilla’s Firefox

• Google Inc.’s Chrome

Please note that ferguson.com may still work on other web browsers, but some features may not appear the same as in the web browsers listed above or may not appear at all.

A: Yes. You can purchase products using Visa, Mastercard and American Express.

A: Yes, ferguson.com offers commercial financing through GreatAmerica Financial for qualified applicants. Learn more about business credit to see how it could benefit you.

A: Yes, ferguson.com has a privacy and security policy. Protecting our customers’ information is our top priority.